Allow your customers to present local currency at a Western Union agent location to add value to their stored value account or wallet

Customer Journey

Customer opts to add value to her account in-person at a Western Union agent location.

1

Partner sends the add value to account instruction to Western Union; Western Union responds back with the payment reference number and QR Code.

2

Partner presents customer with the amount due, QR Code and Reference Number.

3

Customer visits a WU location and presents the WU agent the QR Code/Reference number.

4

Customer provides required identification information. The Western Union agent collects the payment and provides a receipt.

5

Western Union notifies partner about the status of the payment.

6

Key Benefits

  1. The robust Western Union compliance ecosystem
  2. Customer follows a quick, easy and streamlined process to complete in-person payment
  3. Real-time payment collection notification
  4. Access to our global retail agent network
  5. Performance analytics
  6. Daily settlement

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