Add value to your existing services by offering a remittance service through Western Union to enable in-person payout of money transfers to our global agent network.

Customer Journey

Customer selects money transfer option on partner interface and selects in-person cash payout.


Partner collects receiver country information, amount, and any additional KYC.


Western Union processes the transfer and returns a Money Transfer Control Number (MTCN) which is provided to the customer as a reference number.


Customer sends the MTCN to receiver.


The receiver visits a nearest Western Union agent location, presents the agent with the MTCN and government issued photo ID.


Agents pays the receiver the transfer amount in local currency and provides a receipt.


Key Benefits

  1. The Western Union Branded or White Labeled1 Service available
  2. The robust Western Union compliance ecosystem
  3. Receiver able to pick up money in minutes
  4. Network available in more than 200 countries and territories
  5. Daily settlement
  6. Provides increased speed and is generally less expensive than traditional bank wires

Partner Showcase

Western Union Powers Safaricom’s M-PESA Mobile Wallet to Send Money Globally

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Legal disclaimers and important info

1 Payout at Western Union agent locations.