Give your customers the convenience of receiving in-person refund

Your customers can collect refunds in local currency at one of our Western Union agent locations.

Customer Journey

Customer opts to pick up refund for your eCommerce offering at a Western Union agent location.

1

Partner sends the payment instruction to Western Union; Western Union responds back with the payment reference number and QR Code.

2

Partner presents customer with the total refund amount, QR Code and Reference Number.

3

Customer visits a Western Union agent location and presents the Western Union agent the QR Code/Reference number.

4

Customer provides required identification information. The Western Union agent pays out the refund and provides a receipt.

5

Western Union notifies partner about the status of the refund.

6

Key Benefits

  1. The robust Western Union compliance ecosystem
  2. Customer follows a quick, easy and streamlined process to complete in-person refund disbursement
  3. Real-time payment disbursement notification
  4. Access to the Western Union global retail agent network
  5. Performance analytics
  6. Daily settlement

Partner Showcase

Learn how Western Union is enabling in-person cross-border e-commerce payments for customers around the world

Learn More

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