Your customers can collect refunds in local currency at one of our Western Union agent locations.
Customer opts to pick up refund for your eCommerce offering at a Western Union agent location.1
Partner sends the payment instruction to Western Union; Western Union responds back with the payment reference number and QR Code.2
Partner presents customer with the total refund amount, QR Code and Reference Number.3
Customer visits a Western Union agent location and presents the Western Union agent the QR Code/Reference number.4
Customer provides required identification information. The Western Union agent pays out the refund and provides a receipt.5
Western Union notifies partner about the status of the refund.6
Learn how Western Union is enabling in-person cross-border e-commerce payments for customers around the worldLearn More